These terms and conditions govern your access to the Piece925 website and any purchase you make from us. Please read them carefully: by using the site or placing an order, you agree to them.
Introduction and acceptance
The site at www.piece925.com is operated by P925, a business registered in Israel as an עוסק מורשה (licensed dealer), registration no. 305204612 ("we", "us", "our"). Our registered address is Ben Yehuda 204 St., Tel Aviv, Israel. By accessing the site, placing an order, or using our services, you confirm that you have read, understood and agree to these terms and to our Privacy Policy, Cookie Policy, and our Shipping and Returns policies, which form part of these terms. If you do not agree, please do not use the site or place an order. Nothing in these terms affects any statutory rights you have as a consumer that cannot be excluded by law.
Definitions
- "You" and "your" mean any person who accesses the site or places an order.
- "Pieces" or "products" mean the jewelry and other goods we offer for sale, including made-to-order pieces.
- "Order" means your request to buy one or more products.
- "Made to order" means a piece we produce, finish or personalise specifically for you after your order is placed.
- "Contract" means the binding agreement between you and us for the sale of products, formed as set out below.
Eligibility and accounts
To place an order you must be at least 18 years old, or the age of majority where you live, and able to enter a binding contract. You may create an account to manage your orders. You are responsible for keeping your account details confidential, for all activity under your account, and for giving us accurate, up-to-date information. We may suspend or close an account if we reasonably believe these terms have been breached or the account has been used fraudulently.
Our pieces
Our pieces are handmade in sterling silver 925 and gold, and many are made to order. Because each piece is made by hand, the one you receive may vary slightly from the images on the site in finish, texture, colour and weight, reflecting the natural characteristics of the metal and stones. These variations are part of handmade work, not faults. We take care to show colours and detail accurately but cannot guarantee how they appear on your screen.
Production and dispatch times are estimates, not guaranteed dates:
- Made-to-order pieces take up to 30 business days from the date your payment is received. We will email you when your piece is due to ship.
- In-stock pieces are processed and shipped within 5 business days.
We mark made-to-order pieces on the product page before you buy, together with the notice that a made-to-order piece cannot be cancelled or returned once production has started, unless it is faulty or not as described.
Pricing and currency
Prices are displayed in US dollars (USD) as a reference and are the prices in force when you place your order. Because we are based in Israel, your order is charged in Israeli new shekels (NIS) at checkout, converted from the USD price at that day's exchange rate. The NIS amount you will be charged is shown to you at checkout before you complete your order. If your card is not denominated in NIS, your bank or card issuer may apply its own exchange rate and fees on top of this, which we do not control.
Prices may change at any time, but changes will not affect an order we have already accepted. We offer free worldwide shipping, so the price you pay includes shipping to your destination. Prices do not include any import duties, customs charges or taxes levied by the destination country, which remain your responsibility. If we find a genuine pricing error on a piece you have ordered, we will contact you to confirm whether you want to proceed at the correct price or cancel.
Orders and acceptance
Your order is an offer to buy. A binding contract is formed only when we email you to confirm that your order has been accepted; an automated acknowledgement that we have received it does not by itself mean acceptance. Before dispatch we may decline or cancel an order, in whole or in part, including where a piece is unavailable or cannot be made, there has been a pricing or description error, we suspect fraud, or we cannot ship to your location. If we cancel an order you have paid for, we refund the amounts paid for the cancelled items in full. This does not affect your statutory cancellation rights below.
Payment
We accept American Express, Visa, Mastercard, Apple Pay and Google Pay, processed through our checkout provider. Payment is taken when you place your order, unless stated otherwise at checkout. By submitting payment details you confirm you are authorised to use the payment method. We do not store your full card details; payments are handled by our providers under their own terms and security standards. If a payment is declined or reversed, we may cancel or suspend the related order.
Shipping, returns and refunds
Shipping options, costs, destinations and estimated delivery times are set out in our Shipping policy, and your rights to return pieces and obtain refunds or exchanges are set out in our Returns policy. Both form part of these terms. Risk in the pieces passes to you on delivery. Where you are entitled to cancel under consumer law, the rights and any conditions or exceptions are described in the next section.
Your cancellation rights as a consumer
Nothing in these terms affects any non-waivable statutory rights you have as a consumer.
If you are a consumer under Israeli law, you may cancel a distance-sale transaction in line with the Israeli Consumer Protection Law, 1981, generally from the day the contract is made until 14 days after you receive the piece or the required transaction document, whichever is later. Where you cancel for a reason other than a defect or non-conformity, we may charge a cancellation fee of up to the lesser of NIS 100 or 5% of the transaction value, and you are responsible for the cost of returning the piece. Pieces that we make, finish or personalise specifically for you after you order cannot be cancelled under the distance-selling cancellation right, except where the piece is faulty, where it was not as described, or where the law otherwise gives you a right to cancel or to a remedy. To cancel, contact us at [email protected] with your order details.
If you are a new immigrant, a senior citizen (aged 65 or over) or a person with a disability, as those terms are defined in section 14(c)(1) of the Israeli Consumer Protection Law, 1981, and the transaction involved a conversation between you and us, including by electronic communication, you may cancel within four months of the transaction or of receiving the required transaction document, whichever is later. You will need to provide appropriate proof of your eligibility. The made-to-order exception and the other conditions above still apply.
In short: a made-to-order or personalised piece is final sale once we start making it, unless it is faulty or not as described. A ready-made (in-stock) piece can be cancelled within the 14-day window above (or 4 months for the eligible groups described above), subject to the cancellation fee.
If you are a consumer in the European Union or the United Kingdom, you may have the right to withdraw from your purchase within 14 days, beginning the day after you receive the piece, under the EU Consumer Rights Directive as implemented in your country or, in the United Kingdom, the Consumer Contracts Regulations 2013. This right does not apply to pieces made to your specifications or clearly personalised. To withdraw, tell us in a clear statement, using the contact details below, before the period ends, and return the piece in line with our Returns policy. This does not affect your separate rights if a piece is faulty or not as described.
Intellectual property
All content on the site, including our jewelry designs, photographs, images, text, graphics, logos, the Piece925 name and brand, and the overall look and feel, belongs to us or our licensors and is protected by intellectual property law. You may view and use the site for your own personal, non-commercial use. You may not copy, reproduce, republish, distribute, sell or create derivative works from any part of the site or our designs without our written permission.
Acceptable use
When using the site you agree not to: use it for any unlawful or fraudulent purpose; attempt to gain unauthorised access to the site or its systems; introduce malware or harmful code; scrape or systematically extract data from the site; interfere with its proper working or security; or infringe our or any third party's rights. We may restrict or end your access if we reasonably believe you have breached this section.
Reviews and content you submit
If you submit reviews, photographs, comments or other content to the site or our channels, you confirm that you own or may submit it and that it breaks no law or third-party right. You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display it in connection with our business and marketing, with attribution where reasonable. We may remove content we reasonably consider unlawful, offensive, misleading or in breach of these terms. You are responsible for the content you submit.
Disclaimers
We provide the site and its content on an "as is" and "as available" basis. We take reasonable care to keep it accurate and available, but do not warrant that it will be uninterrupted, error-free or free of harmful components, and we exclude implied warranties about the site to the fullest extent the law allows. This does not exclude any right relating to the pieces themselves that applies under mandatory consumer law, including your right to receive pieces that match their description and are of satisfactory quality.
Limitation of liability
Subject to the rest of this section, and except for loss the law does not allow us to exclude, we are not liable to the fullest extent permitted by law for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or goodwill, arising from your use of the site or any piece. If you are a consumer, we are liable only for loss that is a foreseeable result of our breaking these terms or failing to use reasonable care, and nothing in this section limits any right or remedy you have under mandatory consumer law. Our total liability arising out of or in connection with any contract will not exceed the total amount you paid for the pieces giving rise to the claim. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited under applicable law.
Indemnity
To the extent the loss is not caused by us, you agree to cover us for any claims, losses, liabilities, damages, costs and reasonable legal fees arising from your breach of these terms, your misuse of the site, or your infringement of any law or third-party right.
Governing law and jurisdiction
These terms, and any dispute arising out of or in connection with them, are governed by the laws of the State of Israel, and the competent courts of Tel Aviv-Jaffa will have non-exclusive jurisdiction. If you are a consumer, nothing in this clause deprives you of the protection of any mandatory consumer-protection rules of the country where you live, or of your right to bring proceedings in the courts of the country where you live.
Changes to these terms
We may update these terms from time to time, for example to reflect changes in our business, our pieces or the law. The version in force when you place an order is the version that applies to that order. We post the current version here with the "last updated" date. Continuing to use the site after changes are posted means you accept the updated terms.
General
If any provision of these terms is found to be invalid or unenforceable, it will be modified or removed to the minimum extent necessary and the rest will continue in force. Where any provision of these terms is inconsistent with a right or protection you have under the Israeli Consumer Protection Law, 1981, or other mandatory consumer law that applies to you, that law prevails. These terms, with the policies referred to in them, form the entire agreement between you and us about your use of the site and any order. We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, war, civil unrest, strikes, or failures of suppliers, carriers, payment or hosting providers; where this happens we will take reasonable steps to limit the impact.
Complaints
If something goes wrong, please contact us first at [email protected] so we can try to put it right. We aim to acknowledge complaints within 3 business days. If you are an EU consumer and we cannot resolve your complaint, you may be able to use an alternative dispute resolution body in your country.
Contact us
If you have any questions about these terms or your order, please email us at [email protected], or write to us at P925, Ben Yehuda 204 St., Tel Aviv, Israel.