Every Piece925 work is made by hand to be worn and kept. If a piece isn't right for you, we'll help you exchange or return it, and we stand behind every piece we make for as long as you own it.
Your window to return or exchange
You have 14 days from the day your online order arrives to request an exchange or a return. Within that time, tell us what you'd like to do and our in-house team will review your request against the conditions below.
What we can accept
Pieces should be returned unworn and in their original packaging. So that we can accept a return, please keep the piece in the condition it reached you.
We are not able to refund or exchange a piece that shows signs of wear, alteration or damage after delivery. Personalised and made-to-order pieces cannot be refunded or exchanged, as each is created for you alone. None of this affects your rights if a piece arrives faulty or not as described, which are set out in our Terms & Conditions.
How to start a return
Email us within the 14-day window with your order number and the piece you'd like to return or exchange. Our in-house team reviews each request individually and confirms whether it meets our return conditions.
Sending your piece back
Once your request is approved, return the piece in its original packaging to:
Piece925
Ben Yehuda 204 St.
Tel-Aviv, 6347221
Israel
Return shipping is at your own cost; we don't provide prepaid return labels. When it reaches our studio, please allow up to 5 business days for us to inspect and process it. You'll receive an email as soon as your return or exchange is confirmed.
Your refund
Once your return is confirmed, you can choose how you'd like to be reimbursed:
- Store credit. Applied to your account straight away, ready to use on any future order.
- Refund to your original payment method. We refund the full amount paid. Once issued, please allow up to 7 business days for it to appear in your account.
Care and repair, for life
Every piece is made to be lived in. Should the threading or fittings of your piece wear or fail through ordinary wear, we will repair or replace them.
To keep your piece at its best, we renew the threading, fittings and clasp every four years. And for as long as you own it, we offer professional cleaning and resizing, for life.
Questions
If you have a question about a return, an exchange or a repair, please contact us, and we'll help you personally.