FAQ

American Express, Visa, Mastercard, Apple Pay and Google Pay.

Prices are shown in US dollars (USD) as a reference. Because we're based in Israel, you're charged in Israeli new shekels (NIS) at checkout, converted at that day's exchange rate, which is always shown before you pay.

If your piece hasn't gone into production yet, contact us right away and we'll do what we can. Once a made-to-order piece is in production it can't be cancelled, except where it's faulty or not as described. See our Terms & Conditions for your full cancellation rights.

Made-to-order pieces take up to 30 business days from the day your payment is received. In-stock pieces ship within 3–5 business days. If your order includes both, we ship them together once the made-to-order piece is ready.

Yes. Every order ships free, worldwide, via DHL Express.

We ship worldwide, with the exception of Iran, North Korea, Syria, Lebanon, Pakistan, Yemen, Sudan, South Sudan, Afghanistan, the Palestinian Territories, Iraq, Russia, Qatar and Kuwait. These destinations aren't available at checkout.

International orders may be subject to import duties, taxes and fees set by the destination country. These are collected at delivery and are the recipient's responsibility.

14 days from the day your order arrives to request an exchange or a return, unworn and in its original packaging.

No, unless it's faulty or not as described. Each made-to-order or personalised piece is created for you alone, so it can't be refunded or exchanged simply for a change of mind.

Contact us with your order number within the 14-day window. Our in-house team reviews every request individually and confirms whether it meets our return conditions. Full detail is in our Returns & Exchanges policy.

Your choice: store credit, applied instantly and ready to use, or a refund to your original payment method, which can take up to 7 business days to appear.

Yes. Our pieces are crafted for continuous everyday wear, including showering, swimming, exercising and sleeping. We believe jewelry means most when it's worn, not stored.

Gently polish with a soft jewelry cloth. When needed, clean with mild soap and lukewarm water, then rinse thoroughly and dry with a soft, lint-free cloth. Avoid abrasive materials or harsh cleaning agents, particularly on pieces with diamonds or gemstones.

Bracelets shouldn't be cleaned or immersed in water above 70°C (158°F). Avoid prolonged exposure to bleach, concentrated chlorine, household cleaners and industrial solvents.

Yes. For as long as you own your piece, we renew the threading, fittings and clasp every four years, and offer professional cleaning and resizing for life. See Returns & Exchanges for how to reach us about a repair.

925 sterling silver, 14K gold, natural diamonds and carefully selected gemstones, built using our signature threading technique.

Because it's handmade. Finish, texture, colour and weight vary slightly from piece to piece, reflecting the natural characteristics of the metal and stones. That's part of handmade work, not a fault.

Up to 30 business days from the day your payment is received. We'll email you as soon as your piece is on its way.

Yes, at Ben Yehuda 204 St., Tel Aviv, and it's wheelchair accessible. Contact us to book an appointment.

Email [email protected] or WhatsApp +972‑50‑925‑9777.

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We build to WCAG 2.2 AA and Israeli Standard IS 5568. See our Accessibility Statement, or contact our accessibility coordinator directly if something's hard to use.